Refund & Return Policy – Kathaphor

Effective Date: 21/08/2025

At Kathaphor, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our policy below:

1. Returns

• Items can be returned within 7 days of receiving the order.

• To be eligible for a return, your item must be:

  • Unused, unwashed, and in the same condition as received.

  • With original tags, packaging, and receipt/order confirmation.

• Certain items are non-returnable, such as:

  • Customized or personalized products.

  • Gift cards.

  • Discounted or clearance items (if marked “Final Sale”).

2. Refunds

• Once we receive and inspect your returned item, we will notify you via email/phone.

• If approved, your refund will be processed to your original payment method within 7–10 business days.

• Shipping charges are non-refundable (unless the return is due to a mistake on our part, such as wrong or defective item).

3. Exchanges

• We only replace items if they are defective, damaged, or the wrong product was delivered.

• If you need to exchange an item, please contact us at [Your Email/Phone].

4. Cancellation Policy

• Orders can be canceled within 24 hours of placing the order.

• Once the order has been shipped, it cannot be canceled.

5. Shipping of Returns

• Customers are responsible for the cost of return shipping (unless the product is defective or incorrect).

• Please ensure the product is securely packaged to avoid damage during transit.

6. Contact Us

For any questions regarding returns or refunds, please reach out to us:

Kathaphor
📧 Email: kathaphor@gmail.com
📞 Phone: 01886601217